92go Privacy Policy

1 Information We Collect

92go collects personal data through several points of interaction on the platform. The categories of information we collect include:

1.1 Registration Data

When you create a 92go account, we collect your full legal name as it appears on your CNIC, your date of birth, your Pakistani mobile number, and a valid email address. This information is required to create and manage your account and to verify that you meet the minimum age requirement of 21 years.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations under international AML standards, we may collect copies of your National Identity Card (CNIC) — both sides, proof of residential address (utility bill or bank statement dated within the last three months), and documentation verifying your payment methods (JazzCash account screenshot, EasyPaisa wallet details, or bank account statement header). For high-value transactions, we may also request source-of-funds documentation.

1.3 Financial Data

We collect transaction records including deposit amounts, withdrawal requests, payment method references, and account balance history. We do not store full payment card numbers or banking PINs. For JazzCash and EasyPaisa transactions, we record the registered mobile number and transaction reference ID only.

1.4 Usage & Behavioural Data

We automatically collect information about how you interact with the 92go platform, including games played, bet amounts, session duration, pages visited, click patterns, and feature usage. This data is used for responsible gaming monitoring, fraud prevention, and service improvement.

1.5 Technical Data

We collect your IP address, device type, operating system, browser type and version, screen resolution, and approximate geolocation (country/city level) derived from your IP. This data helps us detect suspicious access patterns and ensure the platform displays correctly on your device.

1.6 Communications Data

When you contact 92go support via live chat, email, or any other channel, we retain records of those communications including the content of messages, timestamps, and any attachments provided. These records are kept for quality assurance and dispute resolution purposes.

2 How We Use Your Data

92go uses the personal data we collect for the following purposes:

92go will not use your personal data for any purpose beyond those listed above without first obtaining your explicit consent or where we are required to do so by law.

3 Legal Basis for Processing

92go processes your personal data under the following legal bases:

• Contractual Necessity: Processing your registration data, financial data, and KYC documentation is necessary for the performance of our contract with you — i.e., providing you with a functioning 92go account and gaming services.
• Legal Obligation: Processing for KYC, AML monitoring, and regulatory reporting is required to comply with international gaming licensing standards and financial crime prevention obligations that apply to 92go as an online gaming operator.
• Legitimate Interests: Processing for fraud detection, platform security, service improvement, and responsible gaming monitoring is carried out on the basis of 92go's legitimate interests as an operator, provided those interests do not override your fundamental rights.
• Consent: Processing for marketing communications (email newsletters, promotional SMS, bonus notifications) is carried out only where you have given explicit opt-in consent. You may withdraw this consent at any time from your account settings or by contacting support.

4 Data Sharing & Disclosure

92go does not sell your personal data. We share data only in the following limited circumstances:

• Payment Processors: We share necessary financial information with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT processing partners solely for the purpose of executing your deposit and withdrawal transactions. These providers process data under their own privacy policies and applicable financial regulations.
• KYC & Identity Verification Providers: We may use regulated third-party identity verification services to assist with the processing and authentication of KYC documents. These providers are contractually bound to handle your data securely and use it only for the verification purpose specified.
• Fraud Prevention & Security Services: We may share technical data and account activity indicators with specialist fraud prevention platforms to identify and block suspicious behaviour across our platform.
• Legal & Regulatory Authorities: 92go is required by law to disclose personal data to relevant authorities — including financial intelligence units and law enforcement agencies — where we are legally compelled to do so, or where we have a reasonable belief that disclosure is necessary to prevent financial crime, money laundering, or terrorist financing.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 92go's business, personal data held by 92go may be transferred to the acquiring entity as part of that transaction, subject to the acquiring entity assuming our privacy obligations under this Policy.

5 Cookies & Tracking Technologies

92go uses cookies and similar tracking technologies on the platform to support essential functionality, improve user experience, and gather aggregated analytics. The following categories of cookies are in use:

• Strictly Necessary Cookies: These cookies are essential for the 92go platform to function correctly. They manage your login session, maintain your account state during a gaming session, and support security functions including CSRF protection. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: These remember your preferences such as language settings, display options, and notification preferences, so that you do not need to re-configure them on every visit.
• Analytics Cookies: We use first-party analytics tools to understand how players navigate and use the 92go platform. Data collected through analytics cookies is aggregated and anonymised — it is not linked to individual player identities for reporting purposes.
• Responsible Gaming Cookies: Certain cookies support our responsible gaming tools, including session time reminders and deposit limit enforcement. These are strictly functional and cannot be disabled for verified account holders.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the 92go platform and may prevent you from logging in. 92go does not use third-party advertising or retargeting cookies.

6 Data Retention

92go retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active Account Data: Personal data associated with an active 92go account is retained for the full duration that the account remains open and active on the platform.
• Closed Account Data: Following account closure, 92go retains transaction records, KYC documentation, and account history for a minimum of five (5) years in compliance with international AML record-keeping standards applicable to online gaming operators.
• Communications Records: Support chat transcripts and email correspondence are retained for a minimum of three (3) years for dispute resolution and quality assurance purposes.
• Self-Excluded Player Data: For players who have requested permanent self-exclusion, core identity data is retained indefinitely on a restricted exclusion list to prevent future registration attempts using the same identity details. This is done solely for responsible gaming and player protection purposes.
• Marketing Preferences: If you withdraw consent for marketing communications, your opt-out preference is retained to ensure we do not contact you again. The underlying marketing data is suppressed from active use immediately upon withdrawal of consent.

7 Your Rights

As a user of the 92go platform, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at [email protected] or via live chat from within your account.

• Right of Access: You have the right to request a copy of all personal data that 92go holds about you. We will provide this in a structured, readable format within 30 days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account-critical information such as your registered name or date of birth, supporting documentation may be required.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations as described in Section 6 above.
• Right to Restriction of Processing: You have the right to request that 92go restricts the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data in a machine-readable format suitable for transfer to another service provider.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling. You also have an absolute right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

8 Children & Minors

92go is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory step in our KYC process and is enforced at registration and at withdrawal stages.

If we become aware that an account has been opened by or on behalf of a person under 21, we will immediately suspend that account, void any gameplay that occurred, and take steps to return deposits to the payment source where legally and technically possible. Any winnings accumulated by an underage user will be forfeited.

9 Security Measures

92go implements a range of technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 92go servers.
• Encryption of sensitive personal data fields at rest in our databases, including CNIC numbers, payment method references, and authentication credentials.
• Role-based access controls ensuring that 92go staff can only access personal data that is relevant to their specific job function. Access to KYC documentation is restricted to compliance and verification team members only.
• Multi-factor authentication (MFA) requirements for all internal 92go staff accessing systems that hold player personal data.
• Regular security assessments and penetration testing conducted by qualified third-party security professionals.
• A documented incident response plan that specifies the steps to be taken in the event of a data breach, including player notification obligations and regulatory reporting timelines.

While 92go takes robust precautions, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and for logging out of shared or public devices after each session.

10 Third-Party Services

The 92go platform integrates with a number of carefully selected third-party service providers to deliver core functionality. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay), game content providers, KYC verification platforms, and infrastructure providers. Each of these third parties operates under their own privacy policies and data protection obligations.

92go conducts due diligence on all third-party providers before integration and requires contractual data processing agreements where those providers handle 92go player data on our behalf. We do not permit third-party providers to use player data for any purpose beyond the specific service they are contracted to provide.

The 92go platform does not contain links to external third-party websites. Any data you provide directly to third-party payment providers (such as entering your JazzCash PIN on your mobile wallet app) is governed solely by that provider's own privacy policy and is not visible to or stored by 92go.

11 Policy Amendments

92go reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, we will notify registered players via the email address on their account and display a prominent notice on the 92go platform upon next login. The updated Policy will always be available at 92go.ws/privacy-policy with the effective date clearly stated at the top.

Your continued use of the 92go platform following notification of changes to this Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting our support team.

12 Contact & Data Requests

For any questions, concerns, or formal requests relating to this Privacy Policy or the personal data 92go holds about you, please contact our Data Protection team through the following channels:

• Email: [email protected] — mark the subject line as "Privacy Request" or "Data Subject Request" for fastest routing to the appropriate team member.
• Live Chat: Available 24/7 from within your logged-in 92go account. For data subject requests, our support agents will escalate to the compliance team on your behalf.

When submitting a data subject request, please include your registered 92go username, the email address associated with your account, and a clear description of the right you wish to exercise and the specific data concerned. We may ask you to verify your identity before processing any data access, rectification, or deletion request.

92go aims to respond to all privacy-related requests within 30 calendar days of receipt of a verified request. In cases of complexity or volume, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.